Transferring Calls with the Yealink VoIP Phone

Transferring a call with a Yealink phone is simple and can be done in 2 ways.

The first method is to answer the call and then transfer it to a colleague.

You want to speak to your colleague first and inform them who is calling (“I have Kees from the company Shop on the line”)

The following steps should be taken:

• Answer the call

• Press “transfer”. On newer phone models, this is a button located below the screen of your phone

• You can now start a new call to your colleague. Enter your colleague's number, for example, extension 303. Press “send” (or “dial”)

• Your colleague answers your call

• You tell them who is on the line

• You press “transfer”

• The call is now transferred to your colleague, and you can hang up.

A faster method is to transfer “cold” (or blind).

In this case, you do not inform your colleague who is calling, but directly transfer the call without first speaking to your colleague.

• Answer the call

• Press “transfer”

Enter your colleague's number, for example, 303. Press “transfer”

Done!