Setting Up Zip Code and Area Code Routing

Do you have a single national number but want to automatically forward calls to multiple branches or offices? Then Belfabriek offers the ideal solution!

In this article, we explain the available options and provide you with links to documents to design your own routing.

When you use area code routing, the switching occurs based on the caller's area code.

You determine which area codes are forwarded to which branch or employee by filling out this excel sheet. You do this once, and then you won't have to worry about it anymore.

The caller is then automatically forwarded to the correct branch or employee.

If you have multiple branches within one area code area, please use our postcode routing. Callers are asked to enter the 4 digits of their postcode. Based on this postcode information, they will be forwarded to your branch in the same neighborhood or district.

Here too, you determine which postcodes are forwarded to which branch or employee. You fill out this excel sheet once, and we take care of the rest.